Refund policy

With us you have a 30-day return policy. You have the right to open the packaging to view/examine the purchased product, but to the extent necessary to determine the properties or function of the product. The right of return applies to almost all articles on our website. However, the right of return does not apply to special items that are made to order or custom-made.

The right of return is valid for 30 days from the day you receive your product(s), or receive the last product in your order where the products are delivered in several shipments. We ask that you return unused products with all tags and labels within 30 days in the original packaging. Keep the return receipt until you receive a message from us that your return has been processed. This is proof that you have returned.

In the case of a return, the return cost will be born by the buyer.
Please drop a mail to business@pitvit.com or contact us via whats app to get the information on how the product has to be returned and the address details.

When the entire order is returned, we will refund the full amount of the products and the processing costs, but not the return costs or additional charges for e.g. service on delivery. If you choose to return only part of your order, we will not reimburse processing costs or return costs. This is because the cost is the same no matter how many items you order.

The refund will be issued once we have received and processed the return, which may take 2-3 weeks from the time the return is handed over to the carrier. If your handling of the item has led to a reduction in value, we will deduct the corresponding amount. This reduction is assessed on a case-by-case basis. The way a refund is issued depends on how you paid for the item. Refunds to bank cards can take up to 5 business days to be visible in your bank account due to the bank's processing time.